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Contact Information


Regular Business Hours: Monday - Friday 8:00 am - 5:00 pm

Billing Questions/Service Turned On or Off (859) 578-9898
Bill Payments (Visa/MasterCard/Discover)

Customer Service Fax Number

(Turn On/Off Forms, Turn on Release Forms,Pre-Authorize Payment Forms and all other customer service related items)

(859) 578-3668
General Fax Number (859) 578-3668
Administrative Fax Number (859) 442-0665

Drinking Water Quality Reports (859) 441-0482
Speaker Requests

After Hours Emergency Shut-Off (513) 244-9016

Public Service Commission Hotline (800) 772-4636

U.S. EPA Safe Drinking Water Hotline (800) 426-4791

IN PERSON:
Main Office

2835 Crescent Springs Road
Erlanger, Kentucky 41018

-Get Directions-
DROP BOXES:
2835 Crescent Springs Road, Erlanger
Campbell County Library
3920 Alexandria Pike, Cold Spring
1045 Eaton Drive, Fort Wright
5225 Taylor Mill Road, Taylor Mill

MAIL PAYMENTS TO:
P.O. Box 188190
Erlanger, Kentucky 41018-8190
MAIL CORRESPONDENCE TO:
P.O. Box 18640
Erlanger, Kentucky 41018-0640

For directions to our treatment plants, please call:
Fort Thomas Treatment Plant: 859-441-0482
Memorial Parkway Treatment Plant: 859-441-0763
Taylor Mill Treatment Plant: 859-655-6561

If this is an urgent matter or you are contacting NKWD to report a leak,
please call (859) 578-9898.

Please include a contact phone number in your email message.

Email Customer Service
Customer account information and inquiries

Email Us (General Information)
Issues not related to your water service account

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Email Board of Commissioners