Contact Information
Regular Business Hours: Monday - Friday 8:00 am - 5:00 pm
| Billing Questions/Service Turned On or Off |
(859) 578-9898 |
| Bill Payments (Visa/MasterCard/Discover) |
Customer Service Fax Number
(Turn On/Off Forms, Turn on Release Forms,Pre-Authorize Payment Forms and all other customer service related items)
|
(859) 578-3668 |
| General Fax Number |
(859) 578-3668 |
| Administrative Fax Number |
(859) 442-0665 |
| Drinking Water Quality Reports |
(859) 441-0482 |
| Speaker Requests |
| After Hours Emergency Shut-Off |
(513) 244-9016 |
| Public Service Commission Hotline |
(800) 772-4636 |
| U.S. EPA Safe Drinking Water Hotline |
(800) 426-4791 |
IN PERSON:
Main Office
2835 Crescent Springs Road
Erlanger, Kentucky 41018
-Get Directions- |
DROP BOXES:
| 2835 Crescent Springs Road, Erlanger |
Campbell County Library
3920 Alexandria Pike, Cold Spring |
| 1045 Eaton Drive, Fort Wright |
| 5225 Taylor Mill Road, Taylor Mill |
|
MAIL PAYMENTS TO:
P.O. Box 188190
Erlanger, Kentucky 41018-8190 |
MAIL CORRESPONDENCE TO:
P.O. Box 18640
Erlanger, Kentucky 41018-0640 |
For directions to our treatment plants, please call:
Fort Thomas Treatment Plant: 859-441-0482
Memorial Parkway Treatment Plant: 859-441-0763
Taylor Mill Treatment Plant: 859-655-6561
Email Customer Service
This email is for customer account information and inquiries
Email Us (General Information)
This email is for issues that aren't related to your water service account
Email Management
Email our Board of Commissioners
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